FAQ

What time is check-in and check-out?

Check in 15:00 / Check out 11:00am.
Do you provide transportation service?

On-call transportation between Gotemba Station and GORA KADAN FUJI is available. Please call us when you arrive Mishma Station.
Do you have a parking lot?

You can park your car on the day of check-out. Please leave your car key at the Front Desk.
Do you have an electric vehicle charging station？

Yes, it is available. For details, please contact us.
Are you a small kid firendly facility？

We do not have any age limitation including small kids.
Do you have any amenities for kids?

We have yukata, sandals and toothbrush, etc for kids.
Do you have any amenities for babies?？

We have electric kettle, baby bed, baby soap and baby chair. Please inquire for the details.
Do you offer a laundry service, or facility?

We do not have our own laundry facility, however, we will distribute laundry to outside. Laundry service is available for a fee, except on Thursdays and Sundays.
Do you have an accessible room?

Yes, we have accessible rooms available.
Do you offer any amenities for physically challenged guests?

We have handrail/wheelchair/bath chair/bath step/roll away bed. Please inquire in advance.
Where can we book you with your best rate?

It is available on our official HP.

What time does dinner and breakfast start ?

Dinner at 6:00pm or 7:00pm. Breakfast at 8:00am, 8:30am or 9:00am.
*You might not have full dinner experience if you arrive later than 7:00pm.
Are you able to accommodate special request on the meals such as food allergy/restriction?

We are able to accommodate special request on the meals. Please kindly inform us in advance. Please note that the request on the arrival day cannot be accommodated.
Are you able to accommodate special request on the meals for those who are pregnant ?

We are able to accommodate special request on the meals. Please kindly inform us in advance. Please note that the request on the arrival day cannot be accommodated.
What kind of breakfast menu do you offer ?

We offer Japanese style or Western style breakfast.

What kind of facilities do you have ?

The property features a public bath, heated pool, fitness gym, salon, gallery shop, bar, and more.
What kind of hot spring water do we enjoy ?

It is mildly alkaline hot spring.
Do you have saunas at your public onsen ?

We have a dry sauna and a steam sauna at our public onsen.
Are small children allowed to enjoy your public onsen ?

Potty trained children are allowed to enjoy our onsen.
Please note that the children older than 7 year old are not allowed to enjoy different gender onsen.
Are exposed tattoos allowed in your public onsen and pool ?

Exposed tattoos are not allowed in our public onsen and pool. Please kindly make them unexposed with bandage.
Please note that bathing suit/rash gurad shirt are not allowed.
Do you offer rental equipments for your pool ?

Swimsuits are available for purchase. We also offer items such as goggles and other swim accessories.
Person who are pregnant able to enjoy Kadan Spa ?

We kindly ask those who are pregnant to refrain from having Kadan Spa for safety reasons. Please kindly inquire the details in advance.