A Room Concierge is
a “Master of Hospitality”To job seekers at Gora Kadan
Room concierges are among the most important faces at a ryokan, as they are the people who are in closest contact with guests, all of whom expect a comfortable stay during their trip away from the daily grind. They greet guests, show them to their rooms, and take care of them during their stay.
At first glance, it may seem that following a manual would be sufficient for this process, but this is not the case.
The service a concierge provides will move a customer's heart only when it fully expresses the whole personality of the person providing care, including their character, life experience, skills, and hospitality.
We ask ourselves, “How can we best respond to our customers' needs?”
We accept the results of our efforts and make the most of them for the next interaction.
The joy we feel when we can provide the best Omotenashi that can only be provided at that time and place through such practices is irreplaceable.
Room concierges are truly “masters of hospitality," and it is a career that can take a lifetime to perfect.
No prior customer service experience in the inn or hotel industry is required. You can build a new career from scratch through actual work.
What Gora Kadan can offer you
What Gora Kadan values
Interview
-
Maho Ishikawa(Room Concierge, Rooms Division)
You can rest assured that the training you are given before you are put in charge of a guest is well established.
Let's work together to master the Gora Kadan brand of customer service! -
Masayuki Kenmotsu(Property Operations and Maintenance)
No experience is necessary.
Gora Kadan has a system to help you find a job that suits you. -
Shinichi Yamamoto(Lounge Staff, Food & Beverage Division)
Our most important goal is to protect and nurture the Gora Kadan brand.
Come and experience the world-class Japanese “ryokan” culture.
To All Job Seekers
Mayumi Kitamura Okami, Guest Relations Manager
It is my role to translate my gratitude for every once-in-a-lifetime encounter with every guest into action and to pass on this feeling to the next generation of staff. I believe that we must maintain the spirit of Gora Kadan’s hospitality by continuing to maintain the feeling of a family home in Hakone. Rest assured, you will always be greeted with a warm smile when you return to Gora Kadan.
Interview with General Manager/Okami,Guest Relations Manager
Selection Process
Recruitment Requirements
- Positions available
- Front Desk, Room Concierge, Restaurant Service, Cooking (inns and golf courses)
- Application type
- Full-time employee
- Location
- 1300 Gora, Hakone-cho, Ashigarashimo-gun, Kanagawa Prefecture
107-1 / 121 Subashiri, Oyama-cho, Sunto-gun, Shizuoka Prefecture
- Salary
- 260,000 yen/month and up (to be determined based on experience and ability)
- Various insurances
and employee benefits - Full social insurance / Transportation expenses paid / Private car commuting possible / Private room dormitory / Training available
- Required talent
-
No experience necessary / No prior experience working at an inn, hotel, etc. required
We welcome those who are interested in first-class hospitality and customer service.
□ Prior skills and experience that can be of use *Not required.
* Experience working in customer service
* English conversation skills
- Contact information
-
Gora Kadan recruitment department
Email: recruitment@gorakadan.com
Phone: (81)-3-6722-0300
*Please feel free to contact us.
Openings for employees at our newly opened inn or golf course are also possible.
If you are interested in working at Gora Kadan, please contact our recruitment department.
We look forward to receiving your application.